Commonly Asked Questions by Customers
1) How do you deliver?
Answer: All orders will have to be self-collected at Far East Plaza #05-102 from 12-8pm on Mon-Sat,
whereas on Sunday, collection time will be from 12pm-6pm. Do call us at 67344153 before you come
to collect. For those who have chosen to have your products delivered straight to your doorstep,
there will be an extra charge of $10 and the product will be sent to you on Mon-Fri between 11am-
2) Do we provide designing services or artwork?
Answer: We do not provide them. Cropping of background is not provided too. However, simple
arrangement of photos and adding of texts will be given to you free-of-charge.
3) How long is it needed to complete the personalized gift?
Answer: From the confirmation of the product or those that have uploaded a confirmed artwork
design, the finished product can be collected within 3-5 working days. We will inform you if your
product is ready to be collected at our store through email or phone. Delivery orders will reach
you after 5-7 working days upon confirmation of artwork. For the time frame of completion of bulk
orders, do contact us at 67344153 for more details.
4) What if I need the product urgently?
Answer: We are the one and only store in town that provides express (instant) printing services. Just
come to our store at Far East Plaza, #05-102 and bring along your photos or design in a thumbdrive
or you can use your photos from your mobile phone and Bluetooth or email us there. It will be
ready within half-an-hour. An express service charge ranging from $5-$10 will be given depend on
the product you want to customize. However, A1 and A2 sized puzzles are not available for instant
5) What are the payment modes available?
Answer: We accept PayPal, internet banking or ATM Transfer to POSB Savings. For PayPal payments,
kindly send it to [email protected] . For internet banking or ATM Transfer to POSB
Savings, kindly send it to 107-43121-7. This will be auto-generated during the
6) What is the resolution and file type for uploading the photos?
Answer: It should be good as long it is 300dpi and 1MB in file size. Please send me only in JPEG or
PSD File format for better quality printing.
7) Are we able to get a refund for photos that are blur , a difference in colour when printed or
designs that we satisfied with?
Answer: We do not have a refund policy. All photos uploaded will be printed onto the products
using the heat-transfer sublimation process. The quality of the photo on the printed product will be
approximately 70%-80% of the original photo. Any confirmation by customers will be final and no
changes to the design will be allowed after that. Do check that all spellings are correct and that you
have uploaded the correct photos before checking out.
8) Will there be a discount for bulk/corporate orders?
Answer: Of course, for bulk orders, kindly call us at 67344153/97221225 for better prices.
9) Do you provide silkscreen or other types of printing?
Answer: Yes we do, kindly call us at 67344153/97221225 and let us know your requirements, and we
will assist you in choosing the right printing for your product(s).